About Us
Contact person: Zhang Xingqian 13912340688
Phone: 0519-81182602
Fax: 0519-81182602
whatsapp：+8618961131360
Website: www.u4443.cn
Email: yz@yzdryer.com steven@yzdryer.com
Service
For many years, Yuanze Drying has focused on providing pre-sales and after-sales service to customers, providing satisfactory solutions, high-quality products, and comprehensive after-sales service. This is a consistent commitment of Yuanze Drying to win the satisfaction of every customer.
Optimization Design: We patiently communicate with users, understand their actual needs, and provide optimization design solutions for them
Long term guarantee for spare parts: We guarantee to provide users with at least 10 years of spare parts service to avoid equipment idleness caused by aging of equipment components
Equipment upgrade and renovation: We fully consider the new needs of users in the process of enterprise development, such as production capacity and energy conservation, and provide you with new renovation plans to save your funds
Operation training service: When the equipment is delivered, we provide comprehensive training services for your employees on the use, maintenance, and simple repair of the equipment, and provide written documents to avoid equipment downtime caused by employee turnover
Incoming material testing service: We have a comprehensive material testing center and welcome new and old users to provide on-site testing of various materials
1. Pre sale:
Establish usage records, contact customers, introduce our factory's technology and equipment, understand user needs, recommend corresponding equipment, implement trial materials and relevant technical preparations, and improve technical parameters.
2. On sale:
Provide user related drawings and technical information, coordinate user equipment installation and construction, and inform users of production speed and quality. Ensure synchronous coordination between user engineering progress and equipment manufacturing. Handle emergencies and maintain good communication with users.
3. After sales:
① Dispatch personnel to guide the installation to the user, responsible for debugging until delivery for use.
② Responsible for user related personnel operation and maintenance skills training.
③ Provide long-term high-quality and cost-effective spare parts.
④ The warranty period of the equipment is one year. Within one year after acceptance, if the equipment is damaged due to its own quality, we are responsible for free repair. If the malfunction is caused by improper operation, we will charge a cost and implement a 48 hour service repair. That is, we must answer the user's questions within the first 24 hours of receiving the user's message. If it cannot be solved by phone, we will rush to the user's site within the next 24 hours to solve the problem.